Quality Control

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ABOUT US

Quality of Norbaservice Pellets

A trusted supplier of quality wood pallets and biomass products.

At Norbaservice, quality is at the heart of everything we produce and supply. Our wood pellets, briquettes, and biomass products are manufactured and selected to meet strict performance and reliability standards, ensuring consistent results for our customers.

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Certified Performance Standards

Our wood pellets comply with internationally recognised quality benchmarks such as ENplus A1, which define key performance criteria including calorific value and ash content. These standards guarantee efficient energy output, cleaner combustion, and long-term equipment protection. The calorific value (CV) represents the amount of usable energy contained in the fuel. While industry standards require a minimum threshold, Norbaservice applies additional internal controls to ensure our products consistently deliver high energy efficiency per tonne.

Strict Testing & Verification

To maintain consistent quality:
Products are regularly tested through controlled laboratory analysis
Key parameters such as energy output, moisture level, durability, and ash content are closely monitored
Independent verification supports transparency and reliability
This rigorous approach allows us to confidently supply biomass fuels that perform above minimum market expectations.

Strict Testing & Verification

Ash content is a critical quality indicator. Our pellets and biomass fuels are engineered to produce very low ash levels, resulting in:
Less residue after combustion
Reduced maintenance for boilers and stoves
Improved system efficiency over time

What to Expect from a Quality Product

When receiving Norbaservice biomass fuels, customers should expect:
Minimal dust and fines
Uniform size and shape
Consistent natural colour
No foreign materials or contaminants
No clumping or degradation
A fresh, natural wood aroma is also a strong indicator of clean, virgin feedstock. Any unusual smell may suggest inferior raw materials—something we actively avoid.

Our Values

At Norbaservice, our values guide every stage of our operations — from sourcing raw materials to delivering finished wood and biomass products to our partners.

Credibility

Our expertise in wood and biomass solutions is built on experience, technical knowledge, and proven performance. We deliver dependable results for both small and large-scale customers, helping them operate efficiently and with confidence.

Sustainability

We are committed to responsible sourcing and environmentally sound practices. By prioritizing sustainable raw materials and efficient processes, we ensure long-term supply reliability while supporting cleaner energy solutions

Customer Service

We focus on understanding our customers’ needs and delivering solutions in a professional, responsive, and timely manner. Our approach is designed to add value, maintain high service standards, and consistently exceed expectations.

Education

We guide our customers in selecting the most suitable wood and biomass solutions for their specific applications. Through clear communication and technical insight, we help clients make informed decisions with confidence.

Innovation

We continuously improve our products, processes, and services by adopting best practices and new technologies. Innovation enables us to deliver greater efficiency, performance, and value across our supply chain.

Quality

Quality is central to everything we do. From sourcing to processing and delivery, we maintain strict standards to ensure our wood and biomass products meet the highest levels of reliability and performance, regardless of scale or sector.